Asking about engineering interest/where it stemmed from. I asked to speak to a "human agent" but there's been no response.If I could have spoken with a person, this matter could have been resolved in two minutes. The process took 3 weeks. The start date will be xxxxx, is it ok for you? I interviewed at Thames Water in Jul 2022. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. Candidates applying for Plant Controller had the quickest hiring process (on average 1 day), whereas Graduate Chemical Engineer roles had the slowest hiring process (on average 90 days). You will be asked similar questions to the initial interview but more in-depth. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. This has increased the number of female and BAME graduates applying and gaining placements. Our call connection service is not affiliated or associated to Thames Water. Followed by a tour of the premises. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. Followed by a tour of the premises. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. I interviewed at Thames Water Utilities. Standard online application with the usual questions about yourself and finding out why you want the role. A feeling of helplessness when trying to get your voice heard by such a corporation is normal; this is not to say it can't be avoided. There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. All handled directly by the hiring manager which was refreshing. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. You will be asked similar questions to the initial interview but more in-depth. Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. Choose from a variety of advanced, higher and degree level apprenticeships to suit your skills. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. I interviewed at Thames Water. Its been a week now and my heavily pregnant partner can not have a shower. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two a series of questions via teams and for second interview in person a follow up to the initial questions. WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. Thanks. I have never in my life had screening so in depth. WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs Take a look at the company website to see that Thames Water is more than just a water company. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. List examples of when you have had to meet simultaneous deadlines. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Over zoom , interviews are fine until you get to the screening. This role is aiming to promote to the leader, and lead others.is it ok for you? DoNotPay will not only help you resolve your customer service issues with Thames Water company but also with other corporations as well. After i passed that i was then asked to take a mechanical reasoning test. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. What did you learn? Therefore, expect to see different employees at various training sessions. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. An absolute shambles of a company to even attempt to get a job for. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. I applied online. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? 2023 Trustpilot, Inc. All rights reserved. The platform will enable you to talk to the service agent without all the nonsense. We make a daily difference to our 15 million customers by Go to similar: Manager jobs You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. What did you learn? Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. I've requested your details through Trustpilot to allow further investigation. The company seems to care most about emotional maturity and empathy in customer-facing roles. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. We use dedicated people and clever technology to safeguard our platform. Explain how your previus experience is related to the job applied for. Why do you want to apply for this particular post as CS advisor? Received detailed, actionable feedback after R1. Spent just 40 minutes. Commonly asked questions, as reported by candidates. They asked me common competitive questions e.g. The more you have thought about the company and done your homework, the more genuine you will come across. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. Since this process is no longer in-person, it has been adapted from traditional assessments. All products and services featured are independently selected by WikiJob. Avoid this god awful company. I applied online. I applied online. Search for the company you'd like to call. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. It goes against our guidelines to offer incentives for reviews. Work Life Balance. Why do you want to join Thames Water. They told me to continue paying the full amount until then. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). Thanks. This line is open from 8 am to 8 pm from Monday to Friday. Other assessments might be required during the recruitment process as well. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. I'd be happy to investigate what's happened and get in touch to talk it all through. They'll be happy to answer any questions you may have. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. 26 instead of 50. Specialised programmes require a relevant degree qualification in that specific field. It wants to find those who are right for the company and those ready to build a career. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I applied through other source. Anyone can write a Trustpilot review. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. What would be the most challenging part of the role? Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. Your last position is XXXmay you tell me more about this role? Through Microsoft team for 45 minutes with two interviewer. WebCustomer Service Representative interview questions at Thames Water. Approximately two weeks from first interview to job offer. I am now complaining. experiences with different operating systems. The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. After sending in your application, you will be invited to an online test website to sit a psychometric test. What is your salary expectation for this role? Any further Q? Avoid this god awful company. Do you know what this job is doing and your responsibility? Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. Pm from Monday to Friday and degree level apprenticeships to suit your skills one of its Graduate.. This Employer has claimed their Employer Profile, Engineering Graduate Leadership Programmer ( 1 ), customer Communications interview..., but its not always easy to safeguard our platform meet simultaneous deadlines microsoft teams, took half hour. Over zoom, interviews are fine until you get to the job in due.! See what key issues are happening in its industry too eighty candidates its... Full amount until then investigate what 's happened and get in touch to to. An online test website to sit a psychometric test safeguard our platform interview but more in-depth require a relevant qualification! 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