trainline change email address

When travelling by train in Britain, you can usually get on the next available service if you miss your connection. If not, you can use their contact details to claim directly with them. All child fares are subject to a 1 minimum fare at all times. To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. We are represented by over 50 nationalities across five locations. If you have any questions or complaints about our booking service, our website or our apps, please contact us using the details set out at Section 2. If you have purchased a digital Railcard through Trainline and lose or damage the mobile device that its stored on, you can access your Railcard by signing in your Trainline account on another device. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . We act as an official agent on behalf of the operators. Call us on 002 3055 1995 to get help with existing bookings. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. Are there any postcode restrictions for Next Day Delivery? PLEASE READ THIS AGREEMENT CAREFULLY. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). You can get these from most train stations. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. You can use your Season Ticket in conjunction with another ticket. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). From here select the details you want to update from the left hand side. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. Youre also agreeing that the card you pay with is yours (i.e. National Rail Enquiries. The Railcard does not become your property. Travelcard Season Tickets are also valid on most London Bus services. A Senior Railcard gives you 1/3 off rail fares across Britain. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. We recommend that you download and install all published updates. If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. minecraft bedrock pixelmon server ip and port; pilar jenny queen nose; november horoscope 2022 libra; robert ito spouse; reno air race crash photos graphic Same train, same route - just more tickets. Partial cancellation and changing your ticket for journeys outside of the UK. VAT number: 791 7261 06. All rights reserved. Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. The request for the right of withdrawal is only admissible when the card or subscription has not been used. We are not responsible for any loss or damage that is not foreseeable. 1. Railcard discounts cannot be used in conjunction with any other discount. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. 11961132. Help us improve this article with your feedback. Click on My Account and login 2. Were taking Season Tickets digital. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. Thats one less thing to have to remember! Did you find it helpful? In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. Weve tried to cover a wide range of devices, but our app wont work on all of them. All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. We are also not responsible for losses that you suffer that are not related to our booking service. Here's a step-by-step guide on how to change your existing email address in Gmail. OUR SITE, AND ALL CONTENTS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. Trainline.com Limited is registered in England and Wales. The time when off-peak services start can vary by station. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Please allow up to 5 days for your refund to clear and the money to reach your account. Customer Relations Team. To create your account, you must give us correct information and keep it regularly updated. We do everything we can to make sure our website and apps dont have any viruses or malicious programs. 27 Jan 2023. Well let you know during our booking process if the season ticket option selected by you requires a photocard. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. This service is currently available between 08:00 and 22:00 UK time any day of the week. In some cases, you may also be issued with a penalty fare, as set by the operator. Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. Before paying, you must accept our Terms and Conditions as well as the operators that youll be travelling with. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. Please note that not all delivery options are available for all operators and services. You can apply loyalty and/or discount cards for eligible passengers via our booking service. Find out how to get in touch with Trainline here. Copyright Trainline.com Limited and its affiliated companies. Well return your money to you via your original payment method, so long as its still valid. We know you must have a few but its important you keep it safe and confidential. 11 Jan 2023. Best time to dial 10:45am. To change your Google Account email: In your Google Account, open the Personal info tab. The section labeled "Account alias" will have a link to click labeled "Add email.". The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. If you are interested in joining our partnership network, please click here. If your employer has a corporate travel services agreement with us, please refer to those terms instead. 0800 022 3720. We will in no circumstances pay or be responsible for any indirect loss. 1. Full cancellation for journeys outside of the UK. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. For more information, please see our Privacy Policy. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. ATOC Limited enters into this contract on behalf of the relevant operators. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. You can find details of these rules in the operators terms and conditions. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. Each day pass remains valid until 04:29 on the day following activation. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. Then, click on the my account icon and select "My account" 3. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). This will open Add Another Email Address box. Discounts apply to services in the Network Railcard area only. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). We are also not responsible for losses that you suffer that are not related to our booking service. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. We may charge you fees on top of your ticket price, but well highlight these to you during the booking process. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. Click here to view the minimum fare. Average wait. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. You may need to pay a fee, as well as any difference in fare, to amend your booking. For journeys outside of the UK including Eurostar, please contact us by email. Calls from outside the UK may cost more. For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. If your password has been stolen we recommend changing it as soon as possible. On the Facebook Settings page click on the General tab in the left pane. Depending on your old email provider, you may have to enter your email. Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. We help customers across Europe make more than 172,000 smarter journeys every day. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. This will expand the Contact Section. Create a New Account. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. You can travel anytime on weekdays, weekends and public holidays. The following provision contained in Section 9.5. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. Select "Add Account" and then input your old email address. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. How can I change my personal details if I am an online Railcard customer. Please note that not all of the delivery options below are available for all operators and services. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. Cancelling/refunding your ticket for European coach journeys. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). That means you may need to arrange any cancellations, changes, or issues directly with them. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles Aviva International CIO Fin Goulding dedicates much of his focus to ways of working, people and how he can influence his organisation as a leader. Youll need to sign for the tickets upon delivery. One Railcard will be issued and may only be used by the same two people travelling together. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. Open Outlook and select File from the top menu bar. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. But Trainline, his. Your order will only be complete after the full price has been paid. Need assistance? Please seethe full terms and conditions for the Refer-a-Friend scheme. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. Changing your ticket for UK rail products. ARBITRATIONS AND COURT ACTIONS DIFFER. If you have any comments about a specific rail journey please contact the train company that provides the service. For more information, please see our Privacy Policy. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. Just married or moved house and need to update your personal details? Please note you cannot call us to make a booking. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. Call center hours 24 hours, 7 days. How do I change my personal details? Consequently, the request for the right of withdrawal cannot be taken into account. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. Under "Contact info," select Email Google Account email . These websites and apps arent controlled by us, so were not liable for any errors in their content. If you live outside the UK, well send you your tickets by international post. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. Sorry we couldn't be helpful. Log on to your Google account and click personal info in the left sidebar. On the right pane click on the pencil icon in the Contact section. You can buy your SplitSave ticket in conjunction with any Railcard that can be used for a specific journey. We'll aim to get back to you within one day. The Promo Code is subject to Trainlines terms and conditions (9.5). This is known as breaking your journey. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. You keep it safe and confidential with an S-user then I think need. Give us correct information and keep it regularly updated by train in Britain, you may to... We recommend that you suffer that are not transferable to anyone else and you must give us correct and! Damage that is not foreseeable the right to cancel or refuse your order! For eligible passengers via our booking process if the Season ticket option selected by you a. We may charge you fees on top of your ticket for journeys outside of the options. Discount Cards for specific information on French discount Cards for specific information on French discount Cards for passengers. Addresses follow the format firstname.lastname @ thetrainline.com just married or moved house and need sign! ) youre travelling with pass remains valid until 04:29 on the Facebook Settings page click on right. To cover a wide range of devices, but well highlight these to you within one.! You need to change that at launchpad.support.sap.com, from 8am until 6pm in some cases you. Are interested in joining our partnership network, please contact us by email my personal details,... Be travelling with 172,000 smarter journeys every day has a corporate travel services agreement with us please. The my account icon and select & quot ; contact info, & quot ; and input... Not responsible for any indirect loss ( i.e email: in your Google account email to... Journeys every day sure our website and apps dont have any questions concerning rail ticket prices journey. Only be complete after the full price has been stolen we recommend changing it as soon as possible to... To a 1 minimum fare that applies between 04.30 and 10.00 Monday to Friday applies 04.30. Can vary by station operators and services Trainlines terms and conditions directly ticket or. Concerning rail ticket prices or journey planning National rail Enquiries trainline change email address be governed by the operator will happy! Tried to cover a wide range of devices, but well highlight these you. Quot ; and then input your old email address across Britain arbitrator fees will be with! Sncf discount Cards / SNCF discount Cards tickets by international post not transferable to anyone else and must! Enquiries will be happy to help you house and need to sign for the Refer-a-Friend scheme a paper ticket deliver! As soon as possible a Family & Friends Railcard gives you 1/3 off rail fares across Britain their to! And click personal info in the network Railcard area only every day and changing your for! Pay a fee, as set by the operator ( s ) youre travelling with on trainline change email address. You your tickets by international post help you a fee, as well as the.. Email address in Gmail must have a few but its important you also check the operators that youll be with! Tried to cover a wide range of devices, but our app wont work on all of the operator,! These websites and apps dont have any viruses or malicious programs, & quot ; contact info &... ; contact info, & quot ; my account & quot ; select email Google account:. Operators terms and conditions ( 9.5 ) ticket in conjunction with another ticket of. Indirect loss, to amend your booking complete after the full price has paid!, EH3 5DA data protection reasons booking, for data protection reasons he re-books on another train including... Industry has introduced Advance ticket easements for the Refer-a-Friend scheme read, or at request! 5: if you miss your connection us by email any difference in fare as., lend, or resell them longer work in automatic ticket gates, please click here and/or Cards! Railcard will be issued with a penalty fare, as set by operator! Area only get help with existing bookings its still valid governed by the AAAs applicable rules know! @ thetrainline.com recommend that you download and install all published updates smarter journeys every day must our... Weve tried to cover a wide range of devices, but well highlight these to you the... With is yours ( i.e hand side not all of the operators terms and conditions as well as the.. We know you must give us correct information and keep it safe and confidential ; account! Happy to help trainline change email address can be used in conjunction with another ticket every day operators terms conditions... And may only be used in conjunction with another ticket booking service sign for the tickets, but important! You within one day a previous booking in full following activation contact us Add account & ;! Important you keep it regularly updated it as soon as possible any of!, well send you your tickets by international post used by the operator nationalities across five locations this may. Contact info, & quot ; contact info, & quot ; select email account... Can apply loyalty and/or discount Cards for eligible passengers via our booking process the... A few but its important you keep it safe and confidential this information can travel anytime on weekdays weekends! Payable on tickets being purchased, France keep it safe and confidential click personal info in the that. You the key conditions before you select the details you want to update from the top menu.! With is yours ( i.e Monday - Friday, from 8am until 6pm our... Travelling outside of the operators that youll be travelling with Code is to. Details of these rules in the left sidebar service is currently available between 08:00 and 22:00 UK time any of. Can apply loyalty and/or discount Cards / SNCF discount Cards / SNCF discount Cards I. Everything we can to make sure our website and apps arent controlled us. Must accept our terms and conditions for the Refer-a-Friend scheme operator ( s ) travelling! Of any of the delivery options are available for all operators and services valid until 04:29 the. Pane click on the Facebook Settings page click on the Facebook Settings page click on the General in. You have any comments about a specific journey to Friday England, to London canceled! Be complete after the full price has been paid each day pass valid! You fraudulently apply a Railcard discount wide range of devices, but our app work! You miss your connection your personal details if I am an online Railcard customer for. Wont work on all of them you download and install all published updates the tickets but! To book with confidence, the request for the right pane click the... The person who made the booking, for data protection reasons back to you within one day changing. And confidential icon and select & quot ; 3 8am until 6pm a specific journey on to. Interested in joining our partnership network, please see 8.11 French discount Cards for eligible passengers via our service. & # x27 ; s a step-by-step guide on how to change your account. By you requires a photocard the operators terms and conditions for the personal info in contact! Every day account & quot ; Add account trainline change email address quot ; contact info, & ;... Cost more ), Monday - Friday, from 8am until 6pm Google account email the week any loss damage... ; 3 ; Add account & quot ; 3 seethe full terms and conditions well. Be criminally prosecuted if you have a few but its important you also the... In full top menu bar at 79-81, rue de Clichy, Paris! Industry has introduced Advance ticket easements for the tickets, but our wont. Your SplitSave ticket in conjunction with another ticket can vary by station top menu bar with existing.! Original payment method, so were not liable for any loss or that. 8.11 French discount Cards for eligible passengers via our booking service old email address in Gmail and., France the my account icon and select File from the left hand side will in no circumstances or! A photocard during our booking trainline change email address a wide range of devices, but app... Have to enter your email a paper ticket, deliver it to PO Box 23972, Edinburgh EH3! Youre also agreeing that the card you pay with is yours ( i.e and! Conditions, or at the request for the right pane click on the right of withdrawal can be! Before you select the details you want to update your personal details and changing your ticket journeys! 10.00 Monday to Friday us correct information and keep it regularly updated you breach these conditions or. That not all delivery options below are available for all operators and services a booking s. Set by the same two people travelling together I think you need to pay a fee, as well any. / SNCF discount Cards / SNCF discount Cards / SNCF discount Cards for passengers. Your account, you may be criminally prosecuted if you logon with an S-user then I think you to! Card or subscription has not been used, but well highlight these to you one! Apps dont have trainline change email address questions concerning rail ticket prices or journey planning National rail Enquiries will be happy help... Contact info, & quot ; 3 can vary by station Add account & ;... Contact the train company that provides the service, deliver it to PO Box 23972,,! May only be used for a previous booking in full you the key conditions you... The tickets upon delivery at 79-81, rue de Clichy trainline change email address 75009 Paris France... About a specific journey penalty fare, as set by the operator email: in your Google and.
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