Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. There are three distinct lessons learned from the DoorDash S-1. The interview process includes a phone screening, an online assessment, and a final in-person interview. For airlines, that may be how many tickets did we sell in March?. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. We want to hear from you. A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. Act like an owner is a core value at DoorDash, and we definitely live that. As a Launcher, you need to be okay working independently, and learning to be with yourself and do your own thing. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. DoorDash co-founder and CTO Andy Fang also presented at the AWS Global Summit New York 2019 with an overview of the entire tech stack, with a follow-up in-depth interview on SiliconAngle. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. This is a great way to save money on DoorDash, especially if you're a regular customer. No matter how good the food, an unattractive can drive down a merchants conversion rate. They can also help fill the sales role in a newer region that doesnt yet have its own team. Typical questions for the research team to answer: What is something we should be doing but we are not? Ive also learned a lot about tech. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. acquire more merchants, and empower them with more merchant services that help them grow their business. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. Job Portraits is a creative studio that helps high-growth startups hire at scale. 1. I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. What is the biggest gap between customer needs and our current offering? Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. Check out open roles or email Katie Frank at katief@doordash.com. Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. Weve made an effort to increase diversity at DoorDash, and were seeing the results. We already learned how 85% of GOV is coming from existing customers, and thats because of high spend retention. Answer Question I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. Im also looking forward to launching Calgary; adding a new city is always exciting. I interviewed at DoorDash Interview Long and thorough interview process. I can provide detailed insights. You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. How quickly can you pivot to make day two a different story? The company'sstock began trading at $182 per shareon Dec. 9, 2020, and while it has been an up and down ride since, shares are up roughly 24%. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. doordash strategy and operations interview. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. I joined the company two years ago as an Operations Manager. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. Experiencing those lows made us a sharper and scrappier team. Interview Questions Behavioral: How would you handle working with cross functional partners? The S&O team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business. Was part of the UberEats layoffs and interviewing with DD soon. Were definitely not going in blind. Launching is an investment. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. You always have that sounding board, so youre never really alone. Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. The focused, detail-driven judgement we relied upon to succeed then has become part of DoorDash's DNA, while also setting us up to better overcome the challenges that happened afterward (and have yet to come). Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. DM if interested. May 2, 2021 0. In other words, the 2018 cohort has higher spend after Year 1 than the 2016 cohort after Year 4. Our leadership also understands that you dont always hit your targets. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. Its a huge competitive data moat. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. Were all thirsty for new business and deeply invested in the companys success. Etc. When the flywheel kicks in, it creates economic uplift for all marketplace participants. Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. Inside the 'Wormhole,' Relativity Space's monster factory 3D-printing reusable rockets, Fanatics to start livestreamed shopping of trading cards, collectibles, GoodRx to be barred from sharing health data for ads under proposed FTC settlement. It is a dataset with drivers, delivery times, money made, and tips. If your end goal is, say, product management, this is a great way to get there. So you need to be willing to try various solutions, with urgency and without fear. , regardless of the quality of the food. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. Thanks. While I may think my train of thought is the best, the experiences of others often help provide the best view. You can read up on everything DoorDash is doing with data on their Engineering Blog. Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. About the Role. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. This role has the remit of shaping our Drive restaurants . For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. Operators need to easily flex between both of those mindsets. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. We have office hours and a process set up to streamline requests like this, and empower S&O partners to get customer feedback directly. In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. At DoorDash, data is what drives the Get 1% better every day goal. You can respectfully disagree with someone and collaboratively work together toward a better outcome. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. 30 min or 20 minutes a Dasher can deliver more orders per hour, and also makes more money. Its a lot of fast-paced decision-making and immediate results, which I love. I invest a significant amount of my time into my team since my success is their success. Productizing data is a common pattern for delivery and transportation companies. DoorDash also values experimentation. Got a confidential news tip? Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. what menu item to present first), and understand what option of the experiment drives desirable behavior. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. Posted 1:12:12 AM. You move deliberately and with speed. A few examples. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. In my current role, I work under both time and very lofty accuracy goals. That makes intuitive sense, as people can only eat that much. My goal is to put the pieces in place for the market to scale up naturally after I move on. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. From the S-1: DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. I thought my background gave me a good foundation for the role, and I knew they would offer the challenge I was looking for. We have a solid playbook of best practices. Listen as if youre wrong.. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. Interested in joining the team? TELUS, Go to company page Most of the customer and Dasher acquisition seems to come from performance-based marketing. + Read More. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. I have a case study interview with doordash. Fairly described as the company's "lifeblood," the team pushes new features and processes to users, then carries insights back to HQ. Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. 22 17 Related Topics Sony, Go to company page Bain & Company I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. doordash strategy and operations manager interview. Free interview details posted anonymously by DoorDash interview candidates. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. Each region has teams that cover a particular side of the business merchants, customers or Dashers. The image below shows that the economics of a single order can look like. Peeling the onion from the top line, the numbers of orders have grown as DoorDash rolled out more markets, and then theres a clear uplift from Covid in Q2 2020. Strategic Partner Manager Career. Fv 27, 2023 . Ive heard this repeated often: Speak as if youre right. The organization is divided into seven regions across the U.S. and Canada. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. And now that were in so many places, we have a better sense of where well be successful. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. In this article, I Clearly, it makes a difference if a whole delivery cycle takes e.g. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. DoorDash started in 2013 and wasnt the first food delivery in the market. 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