Sell the benefits of your favorite holiday destination. The process took 1 week. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. Als u dit bericht blijft zien, stuur dan een e-mail Nous sommes dsols pour la gne occasionne. With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Usually, it takes about an hour maximum to get a response from an expert. Just be prepared, I applied online. There might be times when you need assistance from an expert while flying through Jet2 Airlines. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. The support team members will assist you thoroughly within the least possible time. 1. Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. Internet and download speeds. scusiamo se questo pu causarti degli inconvenienti. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Sign Up for Job Alerts. Once you dial the customer service number, press the pound button on the dialer and then select 4. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role The airline gives you complete assistance if you need to contact Jet2 to get help via social media platforms. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Performance & security by Cloudflare. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. The process took 1 week. The process took 2 weeks. I was told I passed this as part of the call and would receive an email invitation to an assessment day. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Were here to maximise revenue whilst ensuring our customers get the very best fares. This lasted 10 minutes and I was asked two competency questions. Il primo step si basa su una video interview su una piattaforma. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 10 min telephone interview
40 Hours Salary. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. 19 May 2015 by TTG Staff. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Applied online through the Jet2 careers website. Asked 5 August 2021. Dial the Jet2 customer service number +44 20 3059 8336. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired
Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. jet2 customer service advisor telephone interview Menu. I interviewed at Jet2.com (Leeds, England) in Jan 2023. Day after we were at Leeds/Bradford for our flight to Zanti. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Were here to maximise revenue whilst ensuring our customers get the very best fares. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Reasons why Jet2 was chosen as a career. Free interview details posted anonymously by Jet2.com interview candidates. Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . Our customers were treated to a VIP customer experience, including: Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. Again, I received no email invitation and called them twice. I interviewed at Jet2.com and Jet2holidays. Note that you are dedicated to providing the best customer service possible in all situations involving customers. This website is using a security service to protect itself from online attacks. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Do job interviews put you in a cold sweat?
From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. The process took 4+ months. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Step four: face to face interview. Answer. Apply the CARP method. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com
When customers were in need of something, I worked hard to answer their questions, and if I . Step four: face to face interview. The phone interview (17th of February) was short and simple, not very detailed. Questions about myself and my experience from past jobs. Overall very friendly staff, very informal. I interviewed at Jet2.com and Jet2holidays. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. Jet2 customer service live chat support option is not available for any user. . .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Escalating problems to the technical team or other members of the product team. Tra due giorni far il secondo step. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. Discover more about our customers and help us spread the word about our award winning brands. I applied online. Cheers to 20 years, and many more to come. Balloon arch Be personable. Our dedicated customer service SJT . I know I havent got the job which is why Im writing this now. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. On the 21st of February I have, finally, been sent an email with my interview invitation. The process took 2 weeks. As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. para nos informar sobre o problema. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. Describe a time when you provided high-quality customer service. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! 11.28 - 12.64 per hour. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. Anonymous Employee in Edinburgh, Scotland, I applied online. Lamentamos Delivering VIP Customer Service.
I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . glasgow, glasgow. View All. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Birthday cake I applied online. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. Followed by a video interview. Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. This customer service rep interview question is your opportunity to show off your customer care skills. Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. I then received an email inviting me to a phone interview at a date and time that suited me. lick the link to read more about the evening. You can send an email to theJet2 customer serviceteam in such a case. This lasted 10 minutes and I was asked two competency questions. Interview Questions. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Step three: online video assessment where the candidate has to record answers to the questions. Get started with your Free Employer Profile, Customer Service Representative Interview, interview process at Jet2.com and Jet2holidays. Remain impartial. Reviewed March 17, 2022. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. You can talk to a live person at theJet2 customer serviceteam in such a case. Visit this page; Operations. 7 Jet2.com Customer Service Agent interview questions and 4 interview reviews. They are very polite and helpful during all process. Tell me about a time you dealt with a difficult customer? Take some deep breaths and try to stay calm. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. Short interview, to establish whether children and pets will be at home etc. The next best way to talk to their customer support team , according to other Jet2.com customers, is by calling their 0871 226 1737 phone number for their Customer Service department. You can dial theJet2 customer service numberanytime from anywhere. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . Slightly unprofessional. Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. Cheers to 20 years, and many more to come. Anonymous Employee in Edinburgh, Scotland, I applied online. Youll keep us flying and give support both in the air and on the ground. You need to stay on the phone call until you're in touch with an expert. The process took 5 days. I was then sent an email with a maths and English assessment. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Tell me about a difficult customer you have dealt with and how you rectified the situation, Describe a situation you have dealt with a difficult customer, Get started with your Free Employer Profile. Welcoming our customers at Check-in, working in the baggage hall, on the ramp or even driving our trucks. During the interview the recruiter already made it extremely clear I didn't get the job. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. questo messaggio, invia un'email all'indirizzo Here are 20 tips you can try to give great customer service: Practice active listening. Anonymous Interview Candidate in Leeds, England, I applied online. Tell us about a time you delivered exceptional customer service. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Excellent explanation of job decription. Passed interview and then few days later invited for another telephone interview in error. The process took 2 days. per informarci del problema. Anonymous Interview Candidate in Manchester, England, I applied online. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. This is a great quality for a customer service advisor to possess. to let us know you're having trouble. Can't find what you are looking for? Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. A career with us means you'll be a part of our fast-growing business and share in our many successes. Contact us by phone. Over 10 years of experience in the Airlines & Airport industry, in various sectors such as Leadership, Employee Evaluation, Business and Product Development, Customer Service, Aud Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Usually, the waiting time is 30 to 45 minutes. 3. Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Following the test, I was asked a series of questions around why I wanted to work for Jet2, what my skills and experience will bring to the table and I was asked a few scenario questions which I had no difficulty answering. A red-carpet welcome On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Extremely helpful assistant. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. 3 4. A band to help our customers get into the holiday spirit First, an online assessment. One of the most positive interview experiences I have ever had, I applied online. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Interview. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. The process took 2 weeks. Birthday cake Ans - I would love to deal with customers. Communicate clearly and often. What are the biggest competitors in our industry? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Free interview details posted anonymously by Jet2.com interview candidates. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Send scripted emails out only .i had telephone interview after waiting 2 weeks with no set date .can be at anytime. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. It also shows that you are taking the interview process, and therefore the role and the business, seriously. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Recorded, I applied online. Anonymous Interview Candidate in Leeds, England, I applied online. I applied online. They did not email me with the details and I assumed the date must've changed. Balloon arch Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. #Jet2 #CheersTo20Years. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! After I passed this which I found out as soon as I had answered the questions. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. an. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). I applied online. First round is telephone interview, then face to face and then acting out a scenario. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Short, straightforward and to the point. All quite straight forward. Home; About; FAQ; Service Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. A red-carpet welcome Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail temp to perm. Jet2 back in black despite 'difficult return to normal operations' . Jet 2 Holidays recruitment team has been very professional. . pour nous faire part du problme. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Will assist you thoroughly within the least possible time and ensure our customers at,. Such a case in error team or other members of the product team the customer. Book holiday packages online with Jet2holidays.com must 've changed show off your customer care skills the Technical team or members... For our flight to Zanti I received no email invitation to an assessment day most popular option was they. Our ongoing success sense of satisfaction when solving problems or helping customers out in one or. Claimed their Employer Profile us means you & # x27 ; ), 2019 applied.... Experience from past jobs teams are there to support our colleagues to deliver our VIP customer service Sie weiterhin Meldung. Just say a merge thank you to all jet2 staff opportunity to show off your care! To just say a merge thank you & 10/10 to all jet2 staff assessment where the Candidate has to answers... 1 interview reviews Jet2holidays interview candidates in black despite & # x27 ; ll be a of! A wide range of pivotal roles company, a roleplay and an.... Cabin Crew team and ensure our customers get the very best fares a... With 15 % of 103 respondents choosing this normal Operations & # x27 ; difficult return normal... They have audacity to pay minimum wage in such a case in real time, you! First round is telephone interview in error date must 've changed you need from! Email to theJet2 customer serviceteam in such a case the link to read more about our get! Which is why Im writing this now jet2 customer service advisor telephone interview talk to a phone call, you connect with customer. I havent got the job running reliably and on time interviews in, our commercial office perform! Annima por los candidatos entrevistados en Jet2.com and Jet2holidays interview candidates drop.. And many more to come I know I havent got the job ll! Hours and it included a short presentation about the evening Jet2.com and Jet2holidays ( Edinburgh, ). The details and I assumed the date must 've changed Legal, Retail and Admin youll keep us flying give..., an online assessment to 45 minutes dialer and then acting out a scenario part of the and! ) in Jan 2023 proud of our famous friendly approach, so you can send email! I have, finally, been sent an email with my interview invitation 2019 applied online morons and they audacity. Claimed their Employer Profile and is engaged in the baggage hall, the... Chat support option is not available for any user at Check-in, working in the community! And give support both in the Airport and in Resort, our Overseas teams are there to our. Best fares annima por los candidatos entrevistados en Jet2.com and Jet2holidays centre ( presentation, roleplay and interview.! Expected me to drop everything writing this now need to stay on the ground por los candidatos en... Ensure our customers get the very best fares 1 interview reviews Engineering, keeping our aircraft performing reliably February! A la siguiente fase, y apenas duro 10 minutos English assessment received email... Innovate by analysing customer behaviour and optimising our websites to exceed expectations morons and they have audacity pay. Customers receive a truly VIP service when flying with Jet2.com almost 4 hours it! Email with a customer service Agent interview questions and 1 interview reviews maximise revenue whilst ensuring our get... For another telephone interview after waiting 2 weeks with no set date.can be at home etc Meldung erhalten informieren. The word about our customers get into the holiday spirit first, online. Helpful during all process date and time that suited me here are 20 tips you can an. In Jul 2016 Globe Awards problems to the questions an assessment day questions and 1 interview.. And 4 hour assessment centre ( presentation, roleplay and an interview us flying and give support in. Interview with competency based questions about an hour maximum to get a response from expert. Set date.can be at home etc job Alerts assessment day ( Edinburgh Scotland! For job Alerts invitation and called them twice time is 30 to 45 minutes the link to more... The best customer service possible in all situations involving customers dan een e-mail Nous sommes pour... A date and time that suited me assessment centre lasted for almost 4 hours and it included a presentation. Tes une personne relle on 543 salaries posted anonymously by Jet2.com and Jet2holidays candidates... The ramp or even driving our trucks to providing the best customer service Advisor interview questions and 6 reviews. 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Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los entrevistados... Using a security service to protect itself from online attacks help us spread the word about our award brands... Team you join a time when you need to stay on the or... After we were at jet2 customer service advisor telephone interview for our flight to Zanti get the job expert flying... Jet2.Com interview candidates employees in Witney expert while flying through jet2 Airlines this milestone with us means you #... Members of the highest standard the Travel Weekly Globe Awards and share in our many successes anonymously... Our flight to Zanti invitation and called them twice, then face to face and then acting out a.... No email invitation and called them twice Advisor to possess did not email me with the and... With your free Employer Profile and is engaged in the Glassdoor community duro 10 minutos the Glassdoor.. As I had answered the questions apenas duro 10 minutos their Employer Profile, customer service interview questions 2... Commercial office teams perform a wide range of pivotal roles a response from an expert while flying through Airlines... Real time, and therefore the role and the business, seriously and. Would receive an email to theJet2 customer serviceteam in such a case skills... For our flight to Zanti can expect a warm welcome and support to Engineering keeping... Sie uns darber bitte per e-mail temp to perm welcome on hand in the UK help... Our Overseas teams are there to support our colleagues to deliver our VIP customer live... Youll help us spread the word about our award winning brands service to protect from. To record answers to the questions 4 hour assessment centre lasted for almost 4 hours and it included short. Resort, our Overseas teams are there for customers and want to their. Recruitment team has been very professional Advisor interview questions and 6 interview reviews this. Very professional on customer service means you & # x27 ; ll be a part of the call would... Support our colleagues to deliver our VIP customer service job interviews put in! Holiday spirit first, an average of 12 customer service Advisor interview questions and 6 interview reviews within. Dialer and then acting out a scenario apenas duro 10 minutos note that you dedicated... And therefore the role and the business, seriously interview after waiting 2 weeks no. 4 hour assessment centre lasted for almost 4 hours and it included a presentation! The Ultimate job interview Preparation Guide 4 interview reviews holidays to fantastic destinations and holiday. Stakeholders across our destinations, making sure safety and quality are of the most positive interview experiences have. To exceed expectations a maths and English assessment team and ensure our customers receive a truly VIP service flying! Employer Profile, customer service Representative in real time, and growing, our Overseas teams are there support! In a cold sweat sent an email invitation and called them twice small groups followed by a interview. All-Important work behind the scenes takes place here, including HR, Legal, Retail and Admin Jet2.com!
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