It is always good to know what is going on with your application. written by Hi I really wanted to reschedule the delivery for BRP Card, TNT is useless. Thanks Lopand, I tried phone, email and twitter now. Theyll only change it if the seller contacts them and wont listen to me or what the rubbish driver says. TNT never give an ETA, simply that it will be delivered before 18.00 but they don't say "Provided the driver can be bothered". ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109041887', '');}, 'log_autolink_impression');Dublin. Newly Arrived in UK - General How To queries (NO immigration/visa/ILR queries), UK Tier 1 (Post-Study Work) visas ARCHIVED, Skilled Worker Visas (UK Employer Sponsored), TNT keeps changing passport delivery date, Almost a 100% success with Sponsor Licences: Call workpermit.com 0344 991 9222, Re: TNT keeps changing passport delivery date. on 04/02/2021. Useless service! What are the rules for travelling abroad? It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. on 15/10/2021. And presumably all other HMPO delivery contractors. Phone line cuts off regulary. Ron. Information after two hours on hold seriously,how a Home office can I checked my consignment number and it shows they gonna deliver it tommorow. Worldwide Shipping Services Whether you're sending critical or regular documents, packages or freight regionally or globally, we are here to serve your shipping needs. What Covid rules do holiday destinations have? 428Franklin TNT UK is the country's leading business-to-business express delivery company. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. Please can I ask yo, @letmelooktv @letmelooktv Good morning Letmelooktv. Some have even had their passport or application supporting documents lost by TNT.". Therefore, when you order passports, or arrange passport delivery, it makes sense that you would set up with a courier service offering insurance and protection as standard. You can contact the TNT Customer service team via live chat, phone, and email. Help with tracking your package Our Customer Service team will answer any questions you may have about tracking your parcel. TNT UK TNT UK Reviews 14,176 Bad 1.5 VERIFIED COMPANY tnt.co.uk Visit this website Write a review Reviews 1.5 14,176 total 5-star 20% 4-star 3% 3-star 2% 2-star 4% 1-star 71% Filter Sort: Most relevant SH Sheila 13 reviews GB 3 days ago You have lost one of my boxes You have lost one of my boxes which came as multiple deliveries of 7 (a desk). Try to complain with HMPO and hope that theyll eventually manage to deliver your documents safely. They can also explain any tracking statuses you're unsure of. Your Live Chat is not working. by poqlpiusefdousngdn Fri Nov 27, 2020 7:36 pm, Post When I asked why the ordering system allowed a next day service to be booked and couldn't be offerd/honoured they referred to the fine print. According to my tacking number i should receive my passport on Thursday 26.11 i have waited all day and been refreshing the tracking website just to find out at 5pm that they have changed my delivery date to Friday. Very unprofessional courrier service. However, you may visit "Cookie Settings" to provide a controlled consent. What an absolute joke. Sorry for th, @YuanSu13040177 @YuanSu13040177 Thank you for your DM, Yuan Su, I have responded back to you. Keep customers informed of delivery updates. Considering the amount of complaints on this courier on Twitter, youre not alone. This is called wilful negligence. You might find a quick answer. TNT provides one of the top parcel delivery services in the UK with the great feature of Live Chat for instant contact with its customers. Its major competitors include United Parcel Service (UPS) and DHL. Here, I showed how to track your British passport application status. If you live in a flat etc and your mail is delivered to a box not a letter flap in your door then TNT will NOT deliver your new passport if you are not in. Check out the passport timeline thread, there are a few people who had to wait for a few weeks for their documents to be returned. It was just posted through the door like people said. written by TNT Express is an international courier delivery services company with headquarters in Hoofddorp, Netherlands. Choose from a variety of shipping services and find the best option for your shipment. . A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. on 14/04/2021. written by Eventually, when I call the EU department asking where my biometrics card is, they say they have sent it out long ago and give me a tracking number. I set the delivery date for 11 Aug, track my package at 7 pm because I still did not receive anything, and I see my package is back at the delivery station. Press question mark to learn the rest of the keyboard shortcuts. "This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network," it said. on 19/08/2020. Absolutely unprofessional! At 4:20pm on Friday, the tracking status was: in delivery by 6pm. To calculate the top 5's we take the following factors into account: Latest items in Postal & Delivery Services, Radius Logistics Pvt. Never miss your TNT UK delivery again. 25 November 2021. After waiting nearly an hour to be answered by TNT it took a lot of persuasion to be transferred over to the passport office to start the authorisation to a new delivery. Delivery Support TNT delivery services on behalf of His Majesty's Passport Office, General Register Office and UK Visas and Immigration. Terrible companydo us favour just close this business u guys are not worthy of peoples trust, written by I called the Shop that made me the delivery - they struggled half-day to contact them without result. So far they have tried to deliver without telling me they are coming. The company recorded sales of 6.91 billion in 2015. Purcell42 Shocking behaviour from a Dutch company, I would expect better. Wednesday morning we got a text, waited all day still nothing called at about 6pm and was told there is still enough time for delivery to be made as soon as it got to 7pm the delivery date changed again to Thursday I tried calling but their office was closed. All product and company names are trademarks or registered trademarks of their respective holders. Re: New UK passport delivery. Please use our Instant Quote form, to confirm whether or not your parcel complies with the maximum parameters. Since I did not get any calls or messages, I rang the customer services again at approximately 1820hrs again on 12th March and after a long wait the person who answered claimed he would find out about the consignment and he kept me waiting and eventually the phone went dead. Email requests can take between 2 to 3 business days to be handled. At 6pm the tracking status showed that at 4:10pm I was not at home. The tracking number is your application number minus spaces and PEX (referred to by TNT as your "PAN number"). Registered in England. Asha12 Absolutely useless. When you book a TNT delivery through Parcel2Go, just enter your TNT tracking number into the search bar above and you'll get constant updates on the whereabouts . I waited outside my old address and there is no email to inform you the deliery slot only the delivery date. Hopeless Totally useless service. Phone line cuts off regulary. 5. TNT service is completely dreadful, and extremely poor. They will send you another email about your consignment number, if you didnt receive it it means they didnt post your brp yet. Re: UK passport delivery. written by Fast track appointment Wednesday morning, brand new passport in my hand by 11 am Friday morning, thanks to TNT! Was told it was coming today but when I checked it has now been moved to Monday.". Yes, we have an article dedicated to helping you. Would I recommend to a friend? 2023 BBC. Unless our neighbour flat answered and did it for me, it was simply stuck through like a normal letter. A FedEx spokesperson said: "We fully understand the importance of these shipments to our customers and are taking additional steps to provide timely delivery by adding additional resources to the operations in the UK. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Contact TNT Customer Services | TNT United Kingdom Contact us Our Customer Support Team work between 8am and 6pm Monday to Friday and will respond within 24hrs (excluding weekends). Rather than having to rely on traditional post to deliver a passport to your address, it makes sense to get in touch with couriers who can track and insure your important documents so that you have complete peace of mind. The friendly chat agents are available to help and give advice to their customers regarding any questions and queries. TYPE HERE. iOS & Android I was told 2 weeks ago the depot would contact me to explain why they had changed the date and to rearrange delivery. You state delivery was attempted this is not true as I was in ALL day. Designed for developers to integrate TNT UK tracking functionality easily using. Where is the nearest TNT depot? I got text saying its on for delivery 8am-8pm yesterday I had to take time off work to wait for it and still nothing Courier Services, Freight Delivery, Logistics Company | TNT United Kingdom Flexible shipping for your business Next day delivery from 6.95 Open a FedEx Online Account today and enjoy great rates on UK and International services Open a FedEx account Track & Trace Track Relevant links Redelivery Ship internationally Contact us Receiving a Passport? Your email address will not be published. Enter tracking number to track TNT UK shipments and get delivery status online. Like this everyone of us should open a petition for home office to TNT.A totally disgraceful company!Why is the passport office using such a terrible service.Waiting for my passport,o idea were these Muppets have it. Yes, you can. Ltd. - www.radiuslog.com, Blessings Logistics - www.blessingslogistics.com, Air Sea Logistics - www.airsealogistics.com.sg. P, @masha_jackson @masha_jackson Good morning, Maria. Its now 21/10 been over a week and no response, ive rung 0845 682 0187, 0330808 5456, 0844 2727672, 0330 333 6556, 01446 461114 & 01132527528- the last number the customer was very sweet, he too was disappointed in the service Hermes offer but it wasnt his department- hes been in an dated people ringing for answers. We received regular updates and they have saved our holiday, cannot thank TNT enough. ", Another said: "I have had three delivery dates and it hasn't turned up. Please DM with, @duartecrosa @duartecrosa Thank you for your feedback, Duarte Cunha Rosa, I am sorry for the concerns raised. Just want to make sure you get your ID home safe and sound? My passport was supposed to be delivered last Saturday; on Saturday the website tracker changed the expected delivery date to Monday; on Monday they changed the expected delivery date to Tuesday; on Tuesday (today) they changed the delivery date to Wednesday. Move over and let a company that is competent and able to undertake its obligations take over the work as you are clearly not a fit for purpose organisation. Could someone please contact me regarding a delivery of goods which have not been delivered to denmark. You want that document number to cancelled as soon as possible so nobody else can use it and cause you grief. on 03/06/2019. As it is such a sensitive parcel, we will provide additional security standards such as signature requirements and full tracking. And also I have changed the address I inform HO but Iam afraid how can I get it from my old adress if Iam not there when they come do they let somewhere to collect or how can I get it please. TNT Papua New Guinea. Lily Waddell. Complaints Department is not affiliated to, linked with or otherwise endorsed by TNT (UK). Our long-running passport courier service will make sure to pick up your ID on a day of your choice, and to arrange delivery to you when required. (*** ***) TNT Contact Information: tel: + 1 800 558 5555 for US. This is due everyones favourite go to excuse COVID, Hi everyone I just got my decision om 23th oct and I change the address I dont have any tracking number where can i get it? This category only includes cookies that ensures basic functionalities and security features of the website. That is how I find that TNT has been sitting with my package since 28 June and did not even tell me about it! However, its safe to say that a secure, reliable express delivery service is always going to be your best option when it comes to getting your passport delivered. HMPO should really rip out the contract they got with TNT and just stick to RM, Didn't delivery passport just sent a picture of the wrong street and said they unable to deliver. Our next day courier service, and same day courier service will ensure you that your passport is safely heading in the right direction. Thank you. Use this comments section to discuss problems you have had with TNT (UK), or how they have handled your complaints. so I would like to know whether TNT is handling my parcel or not. If the driver has not yet attempted delivery or your customer does not have the re-delivery card, they should us contact us. Even though I was told it had to be delivered and signed for, mine was simply posted in a letter that went through the letter box. on 19/06/2021. Details. Get real-time delivery updates with the free AfterShip app. on 15/03/2021. First of all online process seemed simple. TNT severely damaged my air conditioner in transit (cracked exterior in multiple places, scraped and dirty up the front face). An online petition has been started demanding an investigation into HMPO's 77m three-year contract with TNT, signed in 2019. please consider. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. I have taken another day off today and again at 5pm my delivery date change to Monday 30.11. . It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. My BRP is supposed to be delivered by them. The proof of POD is a screen shot on google map in the air (that doesnt proof anything). Type of Application: Adult Passport Renewal Passport Office: Liverpool (Bootle) Submission Date: 2023-02-18 Date Received: 2023-02-23 Overall Experience: 5 Star - Very Easy Comments: Applied for online after getting digital passport photograph from happy snapps which was a additional 13.99 five days from application to delivery of passport. Please be advised that I will answer your DM .Thach you Kelly TNT UK, @Iron_Sufex @Iron_Sufex Hi Ironsufex. My consignment number is 64265518 They cant contact them. As with all our deliveries across the United Kingdom and beyond, you will be able to take advantage of full insurance on your delivery, regardless of your postcode. Give contract of peoples important documents to a terrible company Read about our approach to external linking. National express services 9:00 Express - Delivery before 9am on the next day (or earliest possible working day) I have never known such a useless, stupid, unhelpful, antiquated company. You have a 17 million pound contract to deliver and you fail miserably. 9. We are experienced couriers with expertise in handling some of the most sensitive items for our customers. Avoid this company at all costs. Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. A heads up for anyone planning a UK fast-track (1 week) passport renewal. Why are the tracking details you have given me for my order 4 days ago not recognised when I try to track it. Did you have to wait outside your old address or did they deliver to changed address? Established in the UK in 1978. We also use third-party cookies that help us analyze and understand how you use this website. I have called the TNT customer services everyday since the 8th March 2021 and the following are the record of my calls. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. This never happened. Hi there I received my BRP tracking number but unfortunately it is deliver to my old address even though I informed HO of changing address. by lc42 Wed Feb 24, 2021 3:17 pm, Copyright SIA Workpermit.com Riga, Latvia, Click the "allow" button if you want to receive important news and updates from immigrationboards.com, Immigration, work visa and work permit discussion board. truly shocking service. might be worth asking the buyer what courier they use to avoid disappointment. TNT have so far failed to deliver my passport 3 times due to problems at their end. By. Find out instantly whether an email address is deliverable. TNT Express is an international courier delivery services company with headquarters in Hoofddorp, Netherlands. The dog barked and my husband looked out. Published: 16:52 EST, 27 February 2021 . My daughter was supposed to go and see her Ill grandmother tomorrow morning, and not to go because of careless unprofessional lazy delivery company drives you absolutely crazy, lost so much money on tickets aswell Have you received it yet? Thanks! This is the version of our website addressed to speakers of English in United Kingdom. You cannot speak to any human other that a robot Holly who asks the basic yes, no. Registered in England and Wales with number 01628530. I got one email saying here are the delivery details and then that day or the next day it was randomly posted through my letter box - no doorbell ring, no signing for the document etc. Im still waiting for my delivery if it ever comes! Welcome to the Digital Spy forums. written by Required fields are marked *. Video, At the crash site of 'no hope' - BBC reporter in Greece, 1894 shipwreck confirms tale of treacherous lifeboat. This company doesn't have the security to work with important documents such as a Resident card. . Read about our approach to external linking. However, providing you send your passport application or arrange for courier tracking to get your details back home safe again, you really will have nothing to worry about. written by C. hristmas holidays could be in jeopardy after the Passport Office 's courier has been slowed down with delays. Please DM your tracking. Comments are moderated so may not appear immediately. Contact TNT Customer Services using the call connection number below or visit TNT for information at no or lower cost. TNT support is available 24/7. I waited for it the whole Friday. There was a Change of plan and I Added a second pallet for collection of 600kg 25,000 Machine and there was no Drama's what so ever. Upon request of a replacement they refused to allow me to keep the cosmetically damaged unit, due to the hassle of moving it back out to the front, and compensation for having to take ANOTHER day off of work to rectify their wilful negligence, or to provide any financial compensation, and asked me to source a printer for their label and purchase repacking materials for their return. Hope I can get it tomorrow. Not only is it your ticket to travelling abroad, its possibly the most reliable piece of identification you can apply for. It's my old address although I already change it two weeks ago. Track & Trace Arrange re-delivery of my parcel? But I don't know if TNT will send me any information before they deliver it? written by #passport #uk #holidays #spring View here https: . Your customer's enquiry must include the consignment number, delivery address and re-delivery date. A delivery giant has issued a public apology over passport delays that have left hundreds of people unable to travel in the run up to Christmas. You can contact us. Then as part of that procedure just order new passport. on 25/11/2021, They dont deserve even 1 but there is no lower rate then that My daughters passport was supposed to arrive on 23rdNovember and it havent arrived even today You can contact @HM_Passport on Twitter, they might be helpful. You call them? Standards such as a Resident card parcel or not answered and did it for me, it simply... The best option for your shipment will be delivering it be this company that will be this that! @ masha_jackson @ masha_jackson Good morning, thanks to TNT track it to TNT UPS ) DHL! What is going on with your application through the door like people said manage to deliver my passport 3 due! 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